New Look Skin Center™ Privacy Policy

LAST UPDATED: April 20, 2016

The New Look Skin Center™ website located at www.nlsc.com (the “Site”), and New Look Skin Center™ Mobile Application (“App”), are owned and operated by New Look Skin Center, Inc. and New Look Skin LLC (collectively, “New Look Skin Center™,” “we,” “our” or “us”).  This New Look Skin Center™ Privacy Policy (“Privacy Policy”) covers our treatment of personal information and other information that we collect when an end-user (“User,” “you” or “your”): (a) accesses or uses the Site; (b) downloads, or attempts to download, the App; (c) accesses and/or views any of the blog posts (“Blog Posts”), videos, audio, stories, testimonials, text, photographs, graphics, artwork and/or other content featured on the Site and/or App, as made available by New Look Skin Center™ (collectively, the “Content”); (d) accesses links to New Look Skin Center’s™ social media pages/accounts on third party social media websites, such as Facebook®, Instagram® and Twitter® (collectively, “Social Media Pages”); (e) utilizes the contact form and/or other functionality as a means to book a service appointment and/or request being contacted by New Look Skin Center™ (collectively, “Contact Services”); (f) signs up for the New Look Skin Center™ special offers newsletter (“Newsletter”); (g) enters certain promotions, contests and/or sweepstakes offered by New Look Skin Center™ by and through the Site, App and/or otherwise, from time-to-time (collectively, “Promotions”); and/or (h) purchases any of the gift cards, services packages or other items made available by and through the Site and/or App (collectively, the “Products” and together with the Site, App, Content, Social Media Pages, Contact Services, Newsletter and Promotions, the “New Look Skin Center™ Offerings”).

Capitalized terms not defined herein shall have the meanings set forth in the New Look Skin Center™ Website Terms and Conditions and Mobile Application End-User License Agreement (“Terms and Conditions”).  IF YOU DO NOT AGREE TO TERMS OF THIS PRIVACY POLICY IN THEIR ENTIRETY, YOU MAY NOT ACCESS OR OTHERWISE USE THE NEW LOOK SKIN CENTER™ OFFERINGS.

HIPAA Privacy Notice

In addition to this Privacy Policy, please see the New Look Skin Center™ Notice of Privacy Practices (“Privacy Notice”) attached hereto, which has been created in compliance with the Standards for Privacy of Individually Identifiable Health Information (the “Privacy Standard”) set forth by the U.S. Department of Health and Human Services (“HHS”) pursuant to the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”).  As set forth in the Privacy Notice, New Look Skin Center™ is required by law to take reasonable steps to ensure the privacy of your personally identifiable health information and to inform you about:  

  • New Look Skin Center’s™ uses and disclosures of Protected Health Information (“PHI”);
  • your privacy rights with respect to your PHI;
  • New Look Skin Center’s™ duties with respect to your PHI;
  • your right to file a complaint with New Look Skin Center™ and/or the Secretary of the U.S. Department of Health and Human Services; and
  • the person or office to contact for further information about New Look Skin Center’s™ privacy practices.

Your California Privacy Rights

If you are a resident of the State of California and would like to learn how your “personal information” (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third-parties, what categories of personal information we have shared with third-parties in the preceding year, as well as the names and addresses of those third-parties, please e-mail us at: [email protected]; or call us at: (877) 628-5005.

Personal Information that We Collect

In connection with completing the App download and/or Site registration process, and in connection with your use of certain of the New Look Skin Center™ Offerings, New Look Skin Center™ will collect your: (a) full name; (b) e-mail address; (c) billing/mailing address; (d) telephone number; (e) credit card information (where you wish to purchase Products); (f) what treatments you are interested in; (g) what days and times you prefer for treatments; (h) when you prefer to be contacted; (i) any additional comments that you wish to make; and/or (j) any other information requested on the applicable form.  

For purposes of this Privacy Policy, item (f) in the preceding sentence shall be considered “Sensitive Information.”

For purposes of this Privacy Policy, item (f) in the preceding sentence shall be considered PHI. For more information about New Look Skin Center’s™ treatment of the PHI that New Look Skin Center™ collects from you including, without limitation, the information set forth in item (f), please see the Privacy Notice attached hereto.

How We Use Personal Information

The following provisions govern our use of your personal information that is not considered PHI.  For more information about New Look Skin Center’s™ treatment of PHI, please see the Privacy Notice attached hereto.

New Look Skin Center™ will never share, sell, rent, exchange or barter your personal information to or with any third party for financial gain or marketing purposes.  By making that personal information available to New Look Skin Center™, you grant New Look Skin Center™ the right, subject to applicable state and federal law, to use that personal information to send you various marketing messages that contain certain promotional offers from New Look Skin Center™, and its third party partners, that New Look Skin Center™ believes may be of interest to you.  If you wish to stop receiving future communications from us, please follow the instructions at the end of each such marketing message, or see the Opt-Out/Unsubscribe section below.

We will also use your personal information for customer service, to provide you with information that you may request, to customize your experience with the New Look Skin Center™ Offerings and/or to contact you when necessary in connection with your use of the New Look Skin Center™ Offerings.  

You also agree that we may contact you at any time with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of the New Look Skin Center™ Offerings, and to keep you informed of our other products and services.  We may also use your personal information for internal business purposes, such as analyzing and managing our service offerings including, without limitation, the New Look Skin Center™ Offerings.  We may also combine the information we have gathered about you with information from other sources.    

We may also employ other companies and individuals to perform certain functions on our behalf.  Examples include sending direct and electronic mail, removing duplicate information from User lists, analyzing data and providing marketing analysis.  The agents performing these limited functions on our behalf shall have access to our Users’ personal information as needed to perform these functions for us, but we do not permit them to use User personal information for other purposes.

Where you provide “prior express written consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive telephone calls from New Look Skin Center™, including artificial voice calls, pre-recorded messages and/or calls (including SMS text messages) delivered via automated technology, to the telephone number(s) that you provided.  Please note that you are not required to provide this consent in order to obtain access to the New Look Skin Center™ Offerings, and your consent simply allows New Look Skin Center™ to contact you via these means.  Please be advised that by agreeing to this Privacy Policy, you are obligated to immediately inform us if and when the telephone number that you have previously provided to us changes.  Without limiting the foregoing, if you: (a) have your telephone number reassigned to another person or entity; (b) give up your telephone number so that it is no longer used by you; (c) port your telephone number to a landline or vice versa; or (d) otherwise stop using that telephone number for any reason (collectively “Phone Number Change”), you agree that you shall promptly notify New Look Skin Center™ of the Phone Number Change via e-mail at: [email protected], or by using one of the methods set forth in the “Contact Us” section below.

We also reserve the right to release current or past User information (including Sensitive Information) in the event that we believe that the User is using, or has used, our products, services, App and/or Site: (i) in violation of the Terms and Conditions, this Privacy Policy or any other of our operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published by us from time to time; (ii) to commit unlawful acts; (iii) if such information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena; (iv) if we are sold, merge with a third party, are acquired or are the subject of bankruptcy proceedings; provided, however, that if we are involved in a bankruptcy proceeding, merger, acquisition or sale of all or a portion of our assets, you will be notified via e-mail and/or a prominent notice on the Site and App of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information; and/or (v) when we deem it necessary or appropriate including, without limitation, sharing your e-mail address with other third parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time, and Federal Trade Commission implementing regulations.

Credit Card Transactions

New Look Skin Center™ utilizes third party service providers to provide credit card payment processing services.  If you choose to purchase Products by and through the Site and/or App, the credit card information provided will either be collected directly by such third party service provider, or we will share that payment information with our contracted third party service provider(s).  New Look Skin Center™ requires that its third party payment processing service provider(s) has/have in place privacy policies and practices consistent with this Privacy Policy; provided, however, that we cannot guarantee the privacy practices of our third party payment processing service provider(s).  

Social Media Websites

If you engage in any interaction with New Look Skin Center™ or any third party on any Social Media Pages, you should be aware that: (a) the personal information that you submit by and through such Social Media Pages can be read, collected and/or used by other users of these websites/services (depending on your privacy settings associated with your accounts with the applicable Social Media Websites), and could be used to send you unsolicited messages or otherwise to contact you without your consent or desire; and (b) where New Look Skin Center™ responds to any interaction on such Social Media Pages, your account name/handle may be viewable by any and all members of New Look Skin Center™’ social media presence.  

We are not responsible for the personal information that you choose to submit on any Social Media Websites.  The Social Media Websites operate independently from New Look Skin Center™, and we are not responsible for such Social Media Websites’ interfaces or privacy or security practices.  We encourage you to review the privacy policies and settings of the Social Media Websites with which you interact to help you understand those Social Media Websites’ privacy practices.  If you have questions about the security and privacy settings of any Social Media Websites that you use, please refer to their applicable privacy notices or policies.

Non-Personally Identifiable Information

Mobile Device, Geolocation and App Usage Information

We may collect certain non-personally identifiable information about you and your mobile device (“Mobile Device”) when you access the App and/or visit certain App pages.  This non-personally identifiable information includes, without limitation, the following information pertaining to your Mobile Device and your use of the App: Mobile Device platform type; Mobile Device identifier; SDK version; API key (identifier for the App); App version; iOS Identifier for Advertising (if applicable); iOS Identifier for Vendors (if applicable); Media Access Control (MAC) address; International Mobile Equipment Identity (IMEI); the model type, manufacture and iOS version and/or Android version of the Mobile Device; your App session start/stop time and date; and the actions taken while utilizing the App.  We use the non-personally identifiable information identified in this paragraph to improve the design and content of the New Look Skin Center™ Offerings and to enable us to personalize your App experience.  We also may use this information in the aggregate to analyze New Look Skin Center™ Offerings usage, and to alter existing New Look Skin Center™ Offerings, or develop new or different New Look Skin Center™ Offerings.

Geolocation Tracking

New Look Skin Center™ does not use geolocation technology to track App Users’ locations.

IP Addresses/Browser Type, Cookies and Action Tags

IP Addresses/Browser Type: We may collect certain non-personally identifiable information about you and your desktop computer and/or mobile device when you visit many of the pages of the Site and/or App, as applicable.  This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider (e.g., Verizon, AT&T).  We use the non-personally identifiable information that we collect to improve the design and content of the New Look Skin Center™ Offerings and to enable us to personalize your Internet experience.  We also may use this information in the aggregate to analyze usage of the New Look Skin Center™ Offerings.

Cookies: When a User visits the Site and/or App, we send one (1) or more cookies and/or gif files (collectively, “Cookies”) to assign an anonymous, unique identifier to the applicable User’s computer and/or Mobile Device, as applicable.  A Cookie is a piece of data stored on your hard drive and/or Mobile Device, as applicable, containing non-personally identifiable information about you.  Cookies have many benefits to enhance your experience at the Site and/or App.  To find out more about Cookies, please visit www.cookiecentral.com.  We use Cookies to improve the quality of the New Look Skin Center™ Offerings, including for storing User preferences and tracking Site and App-User trends (such as pages opened and length of stay at the Site and/or App, as applicable).

Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent.  To disable and reject certain Cookies, follow the instructions associated with your Internet browser.  Even in the case where a User rejects a Cookie, he or she may still use the New Look Skin Center™ Offerings; provided, however, that certain functions of the New Look Skin Center™ Offerings may be impaired or rendered inoperable if the use of Cookies is disabled.  We reserve the right to retain Cookie data indefinitely.

Action Tags, Web Beacons and other Data Collection Methods: An action tag or a web-beacon (also known as a clear gif or a pixel tag) is a method used to track responses or actions by visitors who view certain advertisements and/or other information on the Site and/or App, as applicable.  Action tags are 1×1 pixel images embedded in a website page that are used to transparently collect information.  We may use action tags to count the number of times that visitors click on a particular banner ad or visit the pages of the Site and/or App, as applicable, and to provide information about what products/services are viewed or purchased. We reserve the right to retain this action tag data indefinitely.

Behavioral Tracking

Neither New Look Skin Center™, nor any third party, uses Cookies, pixels and other tracking technology on the Site or App for purposes of tracking Users’ activities after they leave the Site and/or App, as applicable.

Other Websites

The New Look Skin Center™ Offerings may contain links to other third-party owned and/or operated websites including, but not limited to, the Social Media Websites.  New Look Skin Center™ is not responsible for the privacy practices or the content of such websites.  In some cases, you may be able to make a purchase through one of their third-party websites.  In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website.  These third-party websites have separate privacy and data collection practices and New Look Skin Center™ has no responsibility or liability relating to them.

Security

We endeavor to safeguard and protect our Users’ personal information.  When Users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline).  Where our registration/application process prompts Users to enter Sensitive Information and/or PHI, and when we store and transmit such Sensitive Information and PHI, that information is encrypted with advanced TLS (Transport Layer Security).  

Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public.  All of our Users’ personal information is restricted in our offices, as well as the offices of our third party service providers.  Only employees or third party agents who need the personal information to perform a specific job are granted access to personal information.  Our employees are dedicated to ensuring the security and privacy of all User personal information.  Employees not adhering to our firm policies are subject to disciplinary action.  The servers that we store personal information on are kept in a secure physical environment.  We also have security measures in place to protect the loss, misuse and alteration of personal information under our control.  

Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure.  Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law.  For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure.  Any transmission of data at or through the Site, App, other New Look Skin Center™ Offerings or otherwise via the Internet or wireless network, is done at your own risk.

In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information.  You will be notified via e-mail in the event of such a breach.  Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.

Minors

No information should be submitted to, or posted by and through, the Site and/or App by visitors under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age). Persons eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age) are not permitted to access the New Look Skin Center™ Offerings and we do not knowingly collect personal information from such individuals. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.

Removal, Amending and/or Updating Your Information

At your request, we will: (a) inform you of what personal information we have on file for you; (b) amend the personal information that we have on file for you; and/or (c) remove personal information that you have provided to us, or that we have collected. You may do so by contacting us via e-mail at: [email protected]; provided, however, that we ask individuals to identify themselves and the information requested to be accessed, amended or removed before processing such requests, and, to the extent permitted by applicable law, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Please be advised that deleting your personal information may terminate or limit your ability to participate in the Promotions. If you wish to participate in the Promotions without any hindrance or limitation, you may not be able to delete all of the personal information that we have on file for you.

Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Opt-Out

To opt-out of receiving e-mail communications from us, you can follow the instructions at the end of the applicable e-mail message or e-mail us at: [email protected]  

Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your request for New Look Skin Center™ Offerings, as well as to respond to any inquiry or request made by you.  To opt-out of receiving New Look Skin Center™ Offerings-related and/or inquiry response-related messages from New Look Skin Center™, you must cease requesting and/or utilizing the New Look Skin Center™ Offerings and/or cease submitting inquiries to New Look Skin Center™, as applicable.

Transfer of Personal Information Internationally

If you are visiting the Site and/or App from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting the Site, App and/or otherwise communicating electronically with us, you consent to such transfers.  Even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections described in this Privacy Policy.

Changes to this Privacy Policy

We reserve the right, at our discretion, to change, modify, add and/or remove portions of this Privacy Policy at any time. If the manner in which we use personally identifiable information changes, we will notify Users by: (a) sending the modified policy to our Users via e-mail; and/or (b) by any other reasonable means acceptable under applicable state and federal law.  You will have a choice as to whether or not we use your information in this different manner, and we will only use your information in this different manner where you opt-in to such use.

Contact Us

If you have any questions about this Privacy Policy, the practices of New Look Skin Center™ or your dealings with New Look Skin Center™, please email us as at: [email protected]; or call us at: (877) 628-5005.

Filing a Complaint with the Federal Trade Commission

To file a complaint regarding our privacy practices, please Click Here.